LEGAL REFERENCE

Aap ke liye privacy faraq9 mein pehla iqraar hai

Q: Agar mujhe suspicious login activity ya unauthorized transaction dikhe to kya karna chahiye?

Turant live chat ya email (support@faraq9.com) se report kijiye. Hum account ko immediately freeze kar denge, aapka JazzCash, Easypaisa, SadaPay ya Raast linked account ko verify karenge, aur next 24 ghante mein investigation complete kar denge.

Jab aap faraq9 par account khoolte ho, aapka personal information—name se lekar JazzCash, Easypaisa, SadaPay ya Raast account details tak—encrypted servers mein rakhte hain hum. Yeh privacy policy...

Encrypted data storagePakistan-compliant accessThird-party sharing rulesAccount deletion optionsPayment data separation

Lobby dekhen Read FAQ

Humara privacy posture aur jurisdiction

faraq9 jahan local qanoon ijazat deta hai un ilaqon mein kaam karta hai. Aapka data Pakistan mein process hota hai lekin international payment networks—JazzCash, Easypaisa, SadaPay aur Raast ke zariye—secure transmission ke liye standard encryption use karte hain hum. Hum third-party analytics, fraud-prevention, aur customer-support vendors ko sirf zaroori data dete hain, koi bhi advertiser ko aapka account ID ya withdrawal history

nahi. Agar aap apna account delete karna chahte ho to support se contact kijiye; hum 30 din mein aapka personal data wipe kar denge, sirf legal audit records ko chhod kar.

Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.

PRIVACY SAWAAL

Apne privacy concerns ke liye hamse rabta kijiye

Agar aapko koi sawal privacy policy ya aapke data ke baare mein hai to hum yahan hain. Email, live chat ya in-app support ke zariye contact kijiye—har request 48 ghante mein resolve hone ki koshish karte hain hum.

Team online

Email Support

[email protected] par likhiye. Hum har privacy request ko formal log karte hain aur 48 ghante mein jawab dete hain.

Live Chat

Account mein logged in hone ke baad 'Help' button se chat khol sakte ho. Hamara team aapke privacy question ka jawab turant de sakta hai.

In-App Privacy Center

Settings mein 'Data & Privacy' section mein aap apna data view, download ya delete request kar sakte ho.

SECURITY PRINCIPLES

Humari privacy practices ke foundation

faraq9 ne aapke data ke protection ke liye industry-standard practices adopt kiye hain. Encryption, access controls, aur regular audits—yeh sab milke ensure karte hain ke aapka JazzCash ID, Easypaisa number, SadaPay wallet...

End-to-End Encryption

Aapka payment details—JazzCash, Easypaisa, SadaPay, Raast—encrypted transport layer se janch hote hain. Hamara server tak koi third party access nahi kar sakta.

Role-Based Access

Sirf authorized faraq9 staff ko aapka personal info access hai. Customer-support team ko sirf aapke account ke liye zaroori data dikhta hai, pura history nahi.

Data Minimization

Hum sirf utni hi information lete hain jitni account setup aur withdrawal ke liye zaroor hai. Extra data na manga, na rakha.

Regular Security Audits

Quarterly penetration tests aur compliance reviews karte hain hum taake ensure ho ke koi vulnerability na ho.

Secure Password Handling

Aapka password hashed aur salted hota hai database mein. Hum kabhi plain-text password store nahi karte.

Breach Notification

Agar kabhi security incident ho to hum 48 ghante mein affected users ko email aur in-app notification denge.

Yeh privacy policy aur hamara Terms of Service ek doosre se align hote hain

Privacy aur Terms—dono documents milke aapka legal protection define karte hain. Agar koi contradiction ho to privacy policy priority leta hai kyunki data protection zyada fundamental hai.

Data Retention	Privacy policy: account delete hone ke baad 30 din mein data wipe. Terms of Service: 30 din ke baad aap re-register nahi kar sakte.
Third-Party Sharing	Privacy: payment networks aur fraud-prevention vendors ko sirf minimum data. Terms: koi bhi promotional sharing nahi, sirf compliance.
Account Access Rights	Privacy: aap apna data download kar sakte ho 'Data & Privacy' section se. Terms: account ownership aur portability aapka hak hai.
Payment Data Security	Privacy: JazzCash, Easypaisa, SadaPay aur Raast details encrypted. Terms: aap responsible ho apne login credentials secure rakhne ke liye.
Withdrawal Verification	Privacy: withdrawal verification ke liye photo ID collect karte hain, sirf tax compliance ke liye. Terms: unverified accounts withdraw nahi kar sakte.
Support Communication	Privacy: support tickets aur emails 90 din baad delete hote hain. Terms: support log hona necessary hai dispute resolution ke liye.
Policy Updates	Privacy aur Terms dono ek hi quarterly review cycle follow karte hain. Major changes ke liye in-app notification aur 7 din ka notice.

Aapka account layout aur data visibility

Jab aap faraq9 lobby mein enter karte ho, hamari interface design ensure karta hai ke aapka sensitive info sirf zaroor jaga par dikhta hai. Settings, Privacy...

Masked Payment Display

Aapka JazzCash, Easypaisa, SadaPay ya Raast account number sirf last 4 digits dikhta hai dashboard par. Full number sirf withdrawal request time par enter karna padta hai.

Session Timeout

15 minutes inactivity ke baad aapka session auto-logout hota hai. Ya to device share hota hai ya public wifi, yeh ensure karta hai unauthorized access nahi ho.

Login Alerts

New device se login hone par aapko email aur SMS notification milta hai. Agar aapne login nahi kiya to instantly 'Suspicious Activity' report kar sakte ho.

Two-Factor Authentication

Optional 2FA setup kijiye aapke account ke liye—SMS code ya authenticator app. Extra security layer withdrawal aur sensitive changes ke liye.

Activity Log Access

Settings mein 'Login History' aur 'Transaction Log' section mein last 90 din ka sab kuch dekh sakte ho. Koi suspicious entry ho to report kar sakte ho.

Data Export Option

Privacy Center se aap apne complete account data—name, email, transaction history—CSV format mein download kar sakte ho kisi bhi time.

Aapke common privacy questions aur hamara jawab

Nahi. Aapka JazzCash, Easypaisa, SadaPay ya Raast details sirf faraq9 servers aur payment processor ke beech transfer hoti hain. Hum marketing companies, data brokers ya any external service ko aapka payment number nahi dete.

Account deletion request ke baad 30 din mein hum aapka personal information (name, email, JazzCash ID) database se permanently wipe kar dete hain. Sirf audit logs aur transaction receipts remain rahe hain—yeh tax aur legal compliance ke liye zaroori hain.

Nahi. faraq9 aur payment providers—JazzCash, Easypaisa, SadaPay, Raast—alag alag systems hain. Withdrawal confirmation sirf aapke faraq9 account mein store hota hai, payment provider apne logs mein. Dono platforms alag alag remain rahe hain.

Hum aapka IP address sirf fraud detection aur account security ke liye use karte hain—ye sure karne ke liye ke unauthorized login to nahi ho. Geographic data sirf supported ilaqon ke verification ke liye zaroor hai. Hum GPS ya precise location tracking nahi karte.

Account Settings mein 'Security' tab khul jaye. Wahan se 'Change Password' option aur 'Two-Factor Authentication' toggle milega. Changes immediately apply hote hain; old sessions logout ho jayenge.

Turant live chat ya email ([email protected]) se report kijiye. Hum account ko immediately freeze kar denge, aapka JazzCash, Easypaisa, SadaPay ya Raast linked account ko verify karenge, aur next 24 ghante mein investigation complete kar denge.

Haan. Major changes ke liye hum in-app notification aur email warning denge—7 din pehle se. Minor clarifications quarterly update mein ho sakti hain. Policy page par 'Last Updated' date dekh sakte ho.